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Return Policy

Returns

Customers wanting to return items to FoxJet for credit after purchase may do so under the following conditions:

  1. All returns require a Return Materials Authorization (RMA) number, which is good for 30 days from the date of issue. Contact FoxJet at 1-800-369-5384. Returned items must have the RMA# clearly visible on the outside of the package or they will not be accepted.
  2. All returns for credit must be made within 30 days of invoicing and the credit will be issued only to the original purchaser.
  3. A 20% restocking charge will apply to all returns.
  4. All returned items must be returned in the original packaging. Returned items must be complete with all manuals, cables, documentation, etc.
  5. Custom items may not be returned for credit.
  6. Products must be shipped back to FoxJet freight prepaid. FoxJet will not be responsible for any freight charges; duties, fees or charges and no credit will be given for them.
  7. Returns not meeting the above terms and conditions will be rejected and either returned to sender or disposed of at the sender's written direction.

Warranty

Customers making a warranty claim on FoxJet products may do so under the following guidelines:

  1. All returns require a Return Materials Authorization (RMA) number, which is good for 30 days from the date of issue. Contact FoxJet at 1-800-369-5384. Returned items must have the RMA# clearly visible on the outside of the package or they will not be accepted.
  2. All items must be returned with an outer box and sufficient packaging to prevent damage, however the original packaging is preferred. Packaging materials may be purchased from FoxJet. FoxJet is not responsible for any items damaged in shipment.
  3. Items returned under warranty and found to be problem free are subject to an evaluation fee. Warranty evaluation fees vary by product and more information is available upon request.
  4. FoxJet will repair or replace non-working items under Warranty per FoxJet's warranty policy. Please refer to FoxJet's Limited Warranty Statement.
  5. FoxJet will notify customers of any warranty rejection. Any rejected items will be returned, repaired or disposed of per the customer's request.
  6. Products must be shipped back to FoxJet freight prepaid. FoxJet will not be responsible for any freight charges, duties, fees or charges and no credit will be given for them. Items repaired or replaced under warranty will be returned freight pre-paid.

Out of Warranty (Repairs)

Customers wanting to return items to FoxJet for repairs may do so under the following guidelines:

  1. All returns require a Return Materials Authorization (RMA) number, which is good for 30 days from the date of issue. Contact FoxJet at 1-800-369-5384. Returned items must have the RMA# clearly visible on the outside of the package or they will not be accepted.
  2. All items must be returned with an outer box and sufficient packaging to prevent damage, however the original packaging is preferred. Packaging materials may be purchased from FoxJet. FoxJet is not responsible for any items damaged in shipment.
  3. A non-refundable evaluation fee is charged for all repairs. A quote will be provided for approval before any repairs are made. The evaluation fee will be applied to authorized repairs or the purchase of direct replacement items of equal or greater value. Repair evaluation fees vary by product and more information is available upon request.
  4. Repairs or service programs require a valid purchase order or credit card.
  5. Service Programs may have additional or different requirements than stated here. Additional information on these programs available upon request.
  6. Products must be shipped back to FoxJet freight prepaid. FoxJet will not be responsible for any freight charges; duties, fees or charges and no credit will be given for them for both the inbound and outbound shipment.